MAPEX USA held their annual Trade display at the NAMM show for their dealers and Reps at Anaheim Convention Center in Anaheim, CA. Approximately 60 of Mapex Drums dealers and sales reps attended the pre-show review of new products and programs for 2010 prior to the opening of the show event. The program allows the officials of Mapex to present product lines to showcase the features, benefits and technical information to assist the reps and dealers in the sales promotions process for 2010.
The challenge that Mapex has faced in the past is the constant ambient noise from a large Convention Center with high ceilings and no accoustics. As the Reps and Dealers rotate through the display area, no one could hear the speaker present the information. The pre-show meetings had become completely counter-productive and unsuccessful. None of the participants could hear, so they wandered and did not absorb any crucial information regarding the products they were preparing to spend the next year selling.
Mapex came to PlantTours to solve the problem. Our experience with tradeshows and this type of exhibit venue equipped us to present a detailed service for the ideal solution. Our Service Rep arrived at the exhibit hall the night prior to the first day of the event to set up. We arranged all the receivers and headphones in their display and tested each unit that was programmed to match the hands-free microphone that the product reps used for their presentations. Over the next two days, 2 groups of up to 50 Mapex Reps and Dealers clearly heard all the information regarding new products and sales programs. Our Service Rep was in place to handle any service needs throughout the display area.
Client comment as session was underway-“Magnificent!” and several of the Reps told us after the event what a huge difference the system made in the experience, education and benefit for all participants. In addition, the speakers were refreshed and comfortable and the schedule was precise, on time and a total success.
Following the conclusion of the Day #2 of the show, our Service Rep handled the process of packing and removing all the equipment from the Exhibition Hall. The client told us that the system was a great success and that they looked forward to having us handle their show again in 2011.
Posted in Dealer / Distributor Tours, Trade Shows.
Tagged with Dealer / Distributor Tours, Equipment, Headphones, Mapex, Receivers, Tours, Trade Show.
By PlantTours
– January 23, 2010
Ranger Boats has been manufacturing premium custom fishing boats since 1968. The site includes several buildings on a multi-acre site.
Ranger Boats invited 600 boat dealers to Flippin for their annual Advantage Tour which includes meetings, sales seminars, on-the-water tests and tours of the plant and operations. The dealers arrived on Wednesday and Friday mornings for the split schedule. 4 PlantTours Service Reps arrived on Tuesday at 5:00pm to set up all the PlantTours equipment for the next morning’s tour.
They ordered receivers and headphones for 4 groups of 75 dealers in each tour. We pre-programmed and labeled the groups 1, 2,3, and 4. One guide led each group through 6 stops on the tour of the plant. At most stops, a presenter was stationed with visual aids, posters, samples, etc. to present the technical information regarding the stage of each boat’s production, process stage. The presenters and guides provided a description of all updates of products and manufacturing methods. The president and founder of the company were also present to deliver remarks.
PlantTours handled the tour guide equipment logistics for the plant staff and groups and set up all the equipment a separate display and seminar building. Ranger Boats chose the Moderate Noise/Behind-Head headphones for light noise reduction for each guest; few areas of the manufacturing area are high noise. After their opening comments by the Vice President of Sales ended at 7:30am and each participant was equipped with safety glasses they were issued the receiver and headphone and were gathered by group by each assigned guide. It took about 20 minutes to issue all the radios and headphones to the dealers.
Each guide did a quick sound check and each group was assigned a tour route that began on a Spaced Start, so they rotated through each tour stop every 5 minutes.
Ranger Boats use this annual meeting and tour to update their dealers on new boat enhancements and competitive features. The guides used Hand-Held microphones so each guide could pass the Microphone to the Presenter at each station for their portion of the tour.
All tours were completed by 11;45am. No service or assistance was needed.
A wrap-up summary meeting and comments from management concluded the event at the plant.
Posted in Dealer / Distributor Tours, New Product Training, Open Houses, PlantTours Events, Workshops & Seminars.
Tagged with Advantage Tour, Dealer / Distributor Tours, Meetings, New Product Training, Open House, Plant Tours, Ranger Boats, Sales Seminar, Tour Guide Systems, Tours, Workshop & Seminars.
By PlantTours
– December 20, 2009
Flowserve produces flow control and pump products for oil, gas, chemical, water resources and other Commercial uses under the multiple brands. The plant is approx 500,000 square feet and handles almost all production and assembly functions in-house, including assembly, electrical components, testing, warehousing and shipping.
The Resid Upgrading Conference was held to review manufacturing processes and update customer user groups during a weeklong event. 110 guests arrived on buses at 12:30pm after meetings and lunch at their hotel in Long Beach. The PlantTours equipment was set up for the tour that morning to conduct our tests and separate the units by group.
Flowserve split each busload into two groups. We pre-programmed and labeled the groups A, B, C, and D. One guide (plant engineers) and several other staff members walked each group through the 6 stops on the tour. At each stop, a presenter delivered the message on their area/process.
PlantTours assigned 3 Service Reps to handle the tour guide equipment logistics for the plant staff and groups and set up all the equipment under a hospitality tent set up directly adjacent to the entrance to the plant. We separated it by group (4) for quick and easy distribution. The Flowserve contact chose the Moderate Noise/Behind-Head headphones for light noise protection and high comfort for each guest; few areas in the plant are high noise. Each guide gathered his/her group after the welcome for the Plant Manager one group at a time and sent them the PlantTours Distribution table. We issued the receivers, and headphones and accompanied each group into the plant. It took about 10 minutes to issue all the receivers and headphones to the 110 group participants.
Hand-Held microphones were used by each guide in addition to their head-worn mics to allow Q&A from the visitors.
We monitored the tours throughout the plant by rotating from group to group. No service or assistance was needed.
At about 2:30pm, the first group arrived to return their receivers/headphones and by 3:00pm, all groups were in the training room, having lunch and were ready to board their buses for the return trip to the hotel.
We look forward to serving Flowserve for their next event opportunity.
Posted in New Product Training, Open Houses, PlantTours Events, User Group Tours, Workshops & Seminars.
Tagged with Flowserve, New Product Training, Open House, Plant Tours, Tour Guide Systems, User Group Tours, Workshop & Seminars.
By PlantTours
– December 20, 2009
Sanmina-SCI produces computer desktop enclosures for computer manufacturers. The site is approx 700,000 square feet and accommodates all aspects of production and warehousing.
Sanmina-SCI invited 230 guests to the Fremont facility to host an open house of their new and expanded production facility. Visitors arrived at 10:00am to register prior to the tour. PlantTours arrived at 8am to set up all the equipment for the first10:30 tour.
They ordered receivers and headphones for 8 groups of guests in each tour. We pre-programmed and labeled the groups A-H. If the groups passed each other or ended up at the same stop at the same time, there would be no channel conflict and each visitor would hear only their guide. One guide and one assistant would lead their group through 13 stops on the tour of the plant. At each stop, one presenter was stationed to present the technical information regarding that product, process stage and give a description of any changes in the production process. Sanmina-SCI also had executives and corporate staff from their San Jose headquarters on site.
PlantTours assigned 3 Service Reps to handle the tour guide equipment logistics for the plant staff and groups and set up all the equipment at the entrance to the offices of the plant. We separated it by group (A-H) for quick and easy distribution. Sanmina-SCI chose the Moderate Noise/Behind-Head headphones for moderate noise protection for each guest while allowing comfort at the same time. A hospitality tent in front of the main entrance was set up to host continental breakfast for the visitors. Beginning at 10:30am, each guide brought his/her group into the PlantTours distribution table, spaced in 5-10 minute time blocks, one group at a time. We issued the receivers and headphones and they gathered by group for a sound check. It took about 45 minutes to issue all the radios and headphones to the visitors’ groups.
Everything went smoothly. The guides used Hand-Held microphones so each guide could pass the Microphone to the Presenter at each station for their portion of the tour.
Since they were serving a buffet lunch immediately after the tour in another hospitality tent, we moved the tables we used for distribution to the “Clean Room” at the back of the plant which was the last stop on the tour and prepared for collection at 11:30am. A PlantTours Rep monitored the groups throughout the plant by constantly moving from group to group. No service or assistance was needed.
At about 11:15am the first group arrived to return their receivers/headphones and by 12:15pm, all groups had turned in the equipment and were on their way to the lunch program.
Posted in Customer Prospect Tours, Open Houses, PlantTours Events, User Group Tours.
Tagged with Customer Prospect Tours, Headphones, Open House, Plant Tours, Receivers, Sanmina-SCI, Tour Guide Equipment, User Group Tours.
By PlantTours
– September 6, 2009
Campbell Soup Co. operates a large facility in Maxton, NC and the corporate executives and plant management hosted 5 analysts for a review of operations.
The group arrived at the plant for meetings at 7:30am and PlantTours began our preparations at 8:15am for the 10:45 scheduled tour. Based on the client request, we set up 4 groups of 14 receivers/headphones. The groups were brought into the atrium area in the corrider adjacent to the main entrance to the manufacturing area. We had already issued the receivers, headphones and microphones to the guides and then distributed the receivers and headphones to the guests by their group letter (A,B,C,D).
8 total tour stops for the groups were planned with 5 of them staffed by presenters. The noise level in several areas of the facility are extremely high and Campbell selected the High Noise/Over Head style headphone for their guests. Each guide who escorted the groups through the tour stations passed the hand-held microphone to the presenters for the message.
All went smoothly and the groups returned their equipment back to the distribution area and continued their schedule with lunch and meetings. PlantTours packed and removed all equipment by 2:00pm.
Posted in Analyst Reviews, Board of Director Tours, Corporate Executive Reviews, PlantTours Events, Supplier Tours.
Tagged with Analyst Reviews, Corporate Executive Tours, Supplier Tours.
By PlantTours
– July 29, 2009
