Sanmina-SCI – Fremont, CA

Sanmina-SCI produces computer desktop enclosures for computer manufacturers.  The site is approx 700,000 square feet and accommodates all aspects of production and warehousing.

Sanmina-SCI invited 230 guests to the Fremont facility to host an open house of their new and expanded production facility.  Visitors arrived at 10:00am to register prior to the tour.  PlantTours arrived at 8am to set up all the equipment for the first10:30 tour.

They ordered receivers and headphones for 8 groups of guests in each tour.  We pre-programmed and labeled the groups A-H.  If the groups passed each other or ended up at the same stop at the same time, there would be no channel conflict and each visitor would hear only their guide.  One guide and one assistant would lead their group through 13 stops on the tour of the plant.  At each stop, one presenter was stationed to present the technical information regarding that product, process stage and give a description of any changes in the production process.  Sanmina-SCI also had executives and corporate staff from their San Jose headquarters on site.

PlantTours assigned 3 Service Reps to handle the tour guide equipment logistics for the plant staff and groups and set up all the equipment at the entrance to the offices of the plant.  We separated it by group (A-H) for quick and easy distribution.  Sanmina-SCI chose the Moderate Noise/Behind-Head headphones for moderate noise protection for each guest while allowing comfort at the same time.  A hospitality tent in front of the main entrance was set up to host continental breakfast for the visitors.  Beginning at 10:30am, each guide brought his/her group into the PlantTours distribution table, spaced in 5-10 minute time blocks, one group at a time.  We issued the receivers and headphones and they gathered by group for a sound check. It took about 45 minutes to issue all the radios and headphones to the visitors’ groups.

Everything went smoothly.  The guides used Hand-Held microphones so each guide could pass the Microphone to the Presenter at each station for their portion of the tour.

Since they were serving a buffet lunch immediately after the tour in another hospitality tent, we moved the tables we used for distribution to the “Clean Room” at the back of the plant which was the last stop on the tour and prepared for collection at 11:30am.  A PlantTours Rep monitored the groups throughout the plant by constantly moving from group to group.  No service or assistance was needed.

At about 11:15am the first group arrived to return their receivers/headphones and by 12:15pm, all groups had turned in the equipment and were on their way to the lunch program.