Flowserve produces flow control and pump products for oil, gas, chemical, water resources and other Commercial uses under the multiple brands. The plant is approx 500,000 square feet and handles almost all production and assembly functions in-house, including assembly, electrical components, testing, warehousing and shipping.
The Resid Upgrading Conference was held to review manufacturing processes and update customer user groups during a weeklong event. 110 guests arrived on buses at 12:30pm after meetings and lunch at their hotel in Long Beach. The PlantTours equipment was set up for the tour that morning to conduct our tests and separate the units by group.
Flowserve split each busload into two groups. We pre-programmed and labeled the groups A, B, C, and D. One guide (plant engineers) and several other staff members walked each group through the 6 stops on the tour. At each stop, a presenter delivered the message on their area/process.
PlantTours assigned 3 Service Reps to handle the tour guide equipment logistics for the plant staff and groups and set up all the equipment under a hospitality tent set up directly adjacent to the entrance to the plant. We separated it by group (4) for quick and easy distribution. The Flowserve contact chose the Moderate Noise/Behind-Head headphones for light noise protection and high comfort for each guest; few areas in the plant are high noise. Each guide gathered his/her group after the welcome for the Plant Manager one group at a time and sent them the PlantTours Distribution table. We issued the receivers, and headphones and accompanied each group into the plant. It took about 10 minutes to issue all the receivers and headphones to the 110 group participants.
Hand-Held microphones were used by each guide in addition to their head-worn mics to allow Q&A from the visitors.
We monitored the tours throughout the plant by rotating from group to group. No service or assistance was needed.
At about 2:30pm, the first group arrived to return their receivers/headphones and by 3:00pm, all groups were in the training room, having lunch and were ready to board their buses for the return trip to the hotel.
We look forward to serving Flowserve for their next event opportunity.
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